1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies help us understand how visitors use our website, remember your preferences, and improve your browsing experience. This Cookie Policy explains what cookies we use, why we use them, and how you can manage your cookie preferences.
2. Types of Cookies We Use
2.1 Necessary Cookies
These cookies are essential for the proper functioning of our website. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.
- Session Cookies: Temporary cookies that expire when you close your browser
- Security Cookies: Help protect against security threats and maintain secure connections
- Functionality Cookies: Remember your preferences and settings
- Cookie Consent: Remember your cookie preferences and consent choices
2.2 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
- Google Analytics: Tracks website usage, page views, and user behavior
- Performance Monitoring: Monitors website performance and loading times
- Heat Mapping: Understands how users navigate and interact with pages
- A/B Testing: Tests different versions of pages to improve user experience
2.3 Marketing Cookies
These cookies are used to deliver advertisements that are relevant to you and your interests. They may be set by us or third-party advertising partners.
- Advertising Tracking: Track ad performance and user engagement
- Retargeting: Show relevant ads on other websites you visit
- Social Media: Enable sharing and integration with social media platforms
- Conversion Tracking: Measure the effectiveness of marketing campaigns
3. How We Use Cookies
We use cookies for various purposes to enhance your experience on our website:
3.1 Essential Website Functions
- Maintaining your session while browsing our website
- Remembering items in your contact form
- Storing your cookie preferences
- Providing secure access to password-protected areas
- Preventing fraud and maintaining website security
3.2 Website Analytics and Improvement
- Understanding which pages are most popular
- Analyzing user behavior and navigation patterns
- Identifying technical issues and improving performance
- Testing new features and improvements
- Measuring the effectiveness of our content
3.3 Personalization and Marketing
- Personalizing content based on your interests
- Showing relevant advertisements
- Measuring marketing campaign effectiveness
- Enabling social media sharing features
- Providing customized user experiences
4. Third-Party Cookies
Our website may contain content from third-party services that set their own cookies. These include:
4.1 Google Services
- Google Analytics: Website traffic analysis and reporting
- Google Ads: Advertising and conversion tracking
- Google Fonts: Web font delivery service
- reCAPTCHA: Spam protection for forms
4.2 Social Media Platforms
- Facebook: Social sharing and advertising
- LinkedIn: Professional networking and content sharing
- Twitter: Social media integration and sharing
4.3 Other Third-Party Services
- Content Delivery Networks (CDNs): Faster content delivery
- Chat Services: Customer support functionality
- Video Platforms: Embedded videos and multimedia content
- Payment Processors: Secure payment processing
5. Cookie Duration
Cookies have different lifespans depending on their purpose:
5.1 Session Cookies
These temporary cookies are deleted when you close your browser. They're used for essential website functions and don't store personal information permanently.
5.2 Persistent Cookies
These cookies remain on your device for a specified period or until you delete them. Duration varies by cookie type:
- Preference Cookies: 1 year
- Analytics Cookies: 2 years
- Marketing Cookies: 90 days to 2 years
- Security Cookies: 1 year
6. Managing Your Cookie Preferences
You have control over how cookies are used on our website. You can manage your preferences through:
6.1 Our Cookie Management Tool
When you first visit our website, you'll see a cookie banner allowing you to:
- Accept all cookies
- Accept only necessary cookies
- Customize your cookie preferences
- Get detailed information about each cookie type
6.2 Browser Settings
You can also manage cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Preferences > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
6.3 Mobile Device Settings
On mobile devices, you can manage cookies through:
- iOS Safari: Settings > Safari > Privacy & Security
- Android Chrome: Chrome app > Settings > Site Settings > Cookies
- Other mobile browsers: Check browser-specific settings
7. Impact of Disabling Cookies
While you can disable cookies, doing so may affect your experience on our website:
7.1 Necessary Cookies
Disabling necessary cookies may result in:
- Inability to submit contact forms
- Loss of user preferences and settings
- Reduced website functionality
- Security vulnerabilities
7.2 Analytics Cookies
Disabling analytics cookies means:
- We can't improve our website based on usage data
- Less personalized content recommendations
- Reduced ability to troubleshoot technical issues
7.3 Marketing Cookies
Disabling marketing cookies results in:
- Less relevant advertisements
- Repeated display of the same ads
- Inability to measure marketing effectiveness
- Limited social media integration
8. International Transfers
Some cookies may transfer data to countries outside Malaysia. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with Malaysian privacy laws and international data protection standards.
9. Updates to Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through our website banner
- Send email notifications for material changes
- Request renewed consent where required
10. Your Rights
Under Malaysian data protection laws, you have rights regarding cookies and data processing:
- Right to Information: Understanding how cookies are used
- Right to Consent: Choosing which cookies to accept
- Right to Withdraw: Changing your cookie preferences at any time
- Right to Access: Requesting information about data collected via cookies
- Right to Deletion: Requesting removal of data collected through cookies
11. Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us:
12. Additional Resources
For more information about cookies and online privacy, you can visit: