Privacy Policy

1. Introduction

Vivid Sunset ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vivid-sunset.com, use our services, or engage with us in any way.

This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable privacy laws. By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, industry, business requirements
• Communication Records: Messages, inquiries, feedback, and correspondence
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Technical Information: IP address, browser type, device information, operating system

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• Log data (IP address, browser type, referring/exit pages)
• Device information (hardware model, operating system)
• Usage data (pages visited, time spent, interactions)
• Cookie data (as described in our Cookie Policy)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Providing website creation and development services
• Communicating about projects and deliverables
• Processing payments and managing billing
• Providing customer support and technical assistance

3.2 Business Operations

• Responding to inquiries and communications
• Sending service updates and important notifications
• Improving our services and website functionality
• Conducting market research and analysis

3.3 Marketing and Communications

• Sending newsletters and promotional materials (with consent)
• Notifying you about new services or features
• Personalizing your experience on our website
• Conducting customer satisfaction surveys

4. Legal Basis for Processing

Under Malaysian law and international privacy regulations, we process your personal data based on:

• Consent: When you explicitly agree to processing for specific purposes
• Contract Performance: When processing is necessary to fulfill our service agreements
• Legitimate Interests: When processing serves our legitimate business interests without overriding your privacy rights
• Legal Compliance: When required by Malaysian law or regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist in delivering our services, including:

• Hosting and infrastructure providers
• Payment processing companies
• Email marketing platforms
• Analytics and tracking services
• Customer support tools

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and updates
• Access controls and employee training
• Incident response procedures

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary based on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Business and operational needs

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.

8. Your Rights Under Malaysian Law

Under Malaysia's Personal Data Protection Act (PDPA), you have the following rights:

• Right to Access: Request information about personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Complain: Lodge complaints with the Personal Data Protection Department

9. International Data Transfers

Some of our service providers may be located outside Malaysia. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by Malaysian authorities
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent for the transfer

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Malaysian courts.